Responsibilities
- Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines
- Create and manage user accounts using Active Directory.
- Perform laptop, desktop, printer, and hardware setups and configurations.
- Collaborate with vendor support contacts to resolve technical problems.
- Serve as a level 2 resource to help desk and operations staff.
- Ensure seamless interconnection of desktop computers with diverse systems.
- Train and orient new employees on hardware and software usage.
- Recommend and perform system upgrades.
- Coordinate hardware and software purchases with accounting department.
- Manage PC setup and deployment for new employees.
- Assess functional needs for purchase specifications.
- Order and manage computer supplies.
- Assist in maintaining LAN/WAN, firewall, wireless routers, IP addressing, cables, and switches.
Screening Criteria
- Bachelor’s degree in information technology, computer engineering, computer science or a related field.
- At least one (1) to two (2) years experience of relevant technical experience.
- Must have stable employment history.
