Responsibilities
- Collect and update demographic and financial details for patients; assign appropriate payor plans and determine eligibility for care.
- Confirm insurance coverage and benefits for scheduled services, documenting all relevant information accurately in patient accounts.
- Audit client accounts within the electronic medical record (EMR) system to ensure accuracy; follow up with departments as necessary to address discrepancies
- Respond to billing inquiries via email or phone from patients and staff regarding accounts, payments, and insurance information.
- Accurately enter information into relevant systems, following departmental policies and procedures.
- Answer and route calls and emails, assist with billing inquiries, and compile information for patients and team members as needed.
- Work closely with other departments to ensure timely and efficient completion of tasks.
Qualifications
- Familiar with Microsoft Excel, Word, and email platforms (Outlook, Gmail).
- Strong ability to manage multiple tasks, prioritize, and meet deadlines.
- Clear and coherent in both written and verbal communication skills to communicate effectively with patients, payers, and team members.
- Ability to ensure accuracy and compliance with HIPAA and other regulations.
- Demonstrates initiative and drive to achieve goals without constant supervision.
- Maintains a systematic approach to managing tasks and responsibilities efficiently.
- Strong time management skills to execute tasks effectively to meet deadlines and maintain workflow.
- Ability to analyze challenges and develops practical solutions in a timely manner.
- Willing to learn and integrate new technologies and procedures as needed.
Screening Criteria
- At least two (2) years of experience in customer service.
- Must have a stable employment history.
