Responsibilities
- Oversee the planning, execution, and delivery of ZOHO software implementation projects, ensuring they are completed on time, within budget, and meet client specifications.
- Collaborate with cross-functional teams, including sales, product development, and customer support, to ensure a seamless transition from sales to implementation.
- Set-up ZOHO software based on feedback from cross-functional teams and knowledge of how best to build software
- Develop and maintain comprehensive project documentation, including project plans, progress reports, and risk assessments, to ensure all stakeholders are informed and aligned.
- Facilitate training sessions for clients, ensuring they have the knowledge and resources needed to effectively use the software.
- Customize software configurations to meet the specific needs and requirements of each client, ensuring optimal performance and satisfaction.
- Conduct post-implementation reviews to gather feedback, assess project success, and identify areas for improvement in future projects.
- Manage client relationships throughout the implementation process, acting as the primary point of contact for any questions, concerns, or changes.
- Research and implement new methodologies and technologies to enhance the implementation process and improve efficiency and client satisfaction.
Screening Criteria
- Bachelor’s degree in computer science, information technology, business administration, or related field
- At least five (5) years of experience in managing software implementation projects, preferably with ZOHO or similar enterprise software.
- At least two (2) years of supervisor or leadership experience.
- Must have stable employment history
