Responsibilities
- Gather client requirements and preferences for travel arrangements.
- Research and compare prices for flights, accommodations, transportation, and activities.
- Provide accurate quotes for travel arrangements, including flights, accommodations, transportation, and activities, based on client preferences and budgetary constraints.
- Present quotes to clients and provide explanations or alternatives as needed.
- Assist clients with their travel requests, inquiries, and concerns, delivering personalized and timely support via phone, email, or in-person interactions.
- Assist clients with booking adjustments, upgrades, cancellations, and refunds.
- Maintain regular communication with existing clients to address any issues or concerns promptly and ensure their satisfaction with our services.
- Enter guest data into Salesforce notes, adhering to best practices, and ensuring the accuracy and completeness of data input for efficient record-keeping.
- Follow up with all existing cases within a set timeframe and in accordance with company policies to ensure timely resolution and customer satisfaction.
- Analyze, research, and resolve client issues and complaints efficiently, striving to achieve a satisfactory resolution while upholding company objectives (One Call/One Resolution).
- Assist and communicate with Property Operations teams as needed to coordinate and facilitate travel arrangements, address specific client requirements, and ensure seamless execution of travel plans.
Screening Criteria
- Bachelor’s degree in tourism, hospitality, or a related field or or an equivalent combination of education and related work experience.
- At least one (1) to three (3) years of experience as a Reservations Agent or a similar customer service role within the travel industry.
- Must have a stable employment history.
