Responsibilities
- Respond and resolve customer concerns in a timely, accurate, and professional manner.
- Offer quality customer service on every call to surpass expectations.
- Efficiently escalate complex problems to appropriate internal resources.
- Document customer interactions to help maintain the client’s internal and external knowledge bases.
- Collaborate with coworkers to provide insightful feedback that will improve processes and products.
- Perform other tasks as required by the campaign.
Qualifications
- Experience in a call center environment is preferred.
- Experience in financial services is a significant advantage.
Screening Criteria
- Bachelor’s degree in a related field or an equivalent combination of education and related work experience.
- At least one (1) year customer support experience.
- Must have a stable employment history.
