Responsibilities
- Handle inbound calls, addressing patient inquiries, appointment requests, and concerns promptly and courteously.
- Efficiently schedule and coordinate patient appointments using electronic scheduling systems.
- Make outbound calls to reschedule appointments as directed by the supervisor, adhering to established protocols.
- Maintain accurate and up-to-date patient demographics and records in compliance with privacy regulations.
- Gather necessary information to establish new patient records and verify insurance details as required.
- Provide exceptional customer service by assisting patients with any issues or challenges they encounter, escalating to management when necessary.
- Ensure a welcoming and supportive environment for patients by addressing their needs with empathy and professionalism.
- Other duties as assigned.
Screening Criteria
- Highschool diploma or equivalent combination of education and related work experience.
- Minimum of one (1) year of experience in a Customer Service role.
- Must have a stable employment history.
