Responsibilities
- Respond to client inquiries and concerns via phone promptly and professionally.
- Initiate outbound calls to clients regarding billing matters and account status updates.
- Communicate effectively with customers through emails and phone calls to address inquiries and provide assistance as needed.
- Process invoices accurately and in a timely manner, ensuring adherence to billing procedures.
- Monitor accounts receivable aging and follow up with clients regarding overdue payments.
- Collaborate with internal teams to resolve billing discrepancies and reconcile accounts.
- Perform data entry tasks with precision and attention to detail.
- Maintain accurate records of financial transactions and client interactions.
- Assist in the management and organization of accounting documents and files.
Qualifications
- Clear and coherent in both verbal and written communication skills effectively interact with clients and internal teams. Candidates should demonstrate clarity, professionalism, and empathy in their communication style.
- Strong organizational skills for managing multiple tasks and responsibilities efficiently.
- Ability to prioritize tasks and meet deadlines in a fast-paced environment.
- Proficiency in basic computer operations, including familiarity with document formats such as PDFs and the ability to navigate accounting software systems.
- Meticulous attention to detail to ensure accuracy in data entry, billing processes, and client communications.
- Ability to adapt to changing priorities and work effectively as part of a collaborative team.
- Strong problem-solving abilities for resolving billing discrepancies, addressing client concerns, and optimizing accounts receivable processes.
Screening Criteria
- Bachelor’s degree in accounting, finance, or a related field.
- At least one (1) to three (3) years of experience in billing preferably accounts receivables.
- Must have a stable employment history.
