Credit and Collections Specialist

Responsibilities

The Credit and Collections Specialist is responsible for efficiently managing the collection of overdue payments from customers. This role ensures financial stability of our organization by managing overdue accounts and upholding collection policies.

• Monitor and analyze aging reports to identify overdue accounts.
• Initiate collection calls and correspondence with customers to recover outstanding balances.
• Maintain comprehensive records of all collection activities in our database.
• Collaborate with internal teams to resolve disputes and expedite payment resolution.
• Process credit card payments securely and accurately.
• Prepare and submit payment research requests as necessary.
• Handle refund requests, ensuring proper documentation and communication.
• Respond promptly to customer inquiries and requests for lien waivers.
• Approve credit releases from the hold queue based on company policies.
• Place accounts on credit hold when necessary and notify relevant stakeholders.
• Forward documentation related to legal actions and debt recovery to the appropriate authorities.
• Exercise discretion and maintain the confidentiality of sensitive financial information.

Qualifications

• Clear and coherent in both written and verbal communication skills are essential to effectively interact with customers and internal teams.
• Strong negotiation skills for securing payments from customers while maintaining positive relationships.
• Ability to manage and prioritize a portfolio of overdue accounts efficiently is important for success in this role.
• Ability to multi-task and meet deadlines in handling multiple accounts.
• Has a determined and persistent approach when pursuing overdue payments and resolving collection issues.
• Strong understanding and adherence to company collection policies and payment terms/
• Basic computer skills, including familiarity with collection software and standard office applications, are typically necessary.
• Has the ability to maintain confidentiality with sensitive financial information.
• Strong customer service skills are valuable for handling customer inquiries and resolving payment disputes professionally.
• Has a keen eye for detail to accurately record collection activities and maintain organized records.
• Good analytical skills to review aging reports and assess the status of overdue accounts.
• Ability to collaborate effectively with internal teams, such as account managers and general managers, to facilitate payment resolution.
• Adaptable to changing circumstances and priorities in this dynamic role.

Screening Criteria

• Highschool diploma or equivalent
• At least one (1) to two (2) years of experience in credit and collections, accounts receivable, or a related field.
• Must have a stable employment history.