Account Support Specialist

Responsibilities

• Support creation of customer’s sales order through, email, fax, voicemail and phone calls
• Make a list of orders with all the pertinent details needed as instructed by Point of Contact from the client
• Generate inventories with the use of spreadsheets (pivot table)
• Manage invoices from different sales orders
• Respond to customer inquiries, guide customers through the process and escalate complaints or concerns to POCs.
• Other tasks to be assigned

Qualifications

• Willing to take phone calls for customer orders
• Proficient in MS Office such as Word & Excel
• High attention to details – ensures all data are accurate
• Has good communication & interpersonal skills
• Must be highly organized & systematic in handling various tasks
• Must have a strong organizational skill including the ability to work independently without constant supervision, to handle multiple assignments while meeting assigned deadlines and exhibits decision making capabilities.
• Okay to work onsite
• Wiling to take flexible schedules

Screening Criteria

• MUST HAVE STABLE EMPLOYMENT HISTORY.
• willing to take phone calls for customer orders