Virtual Concierge

Responsibilities

• Drive sales/procedures volume via increased alumni patient referrals
• Provide strategic input and regional opportunities, competitive activity, and other business opportunities with an emphasis on market share and growth
• Analytical skills (practice assessment) to optimize revenue per patient.
• Presentation skills, public speaking
• Relationship development with key referring patients
• Prioritize day-to-day activities and execute on sales and marketing initiatives consistent with local, regional and corporate sales and marketing
• Execute Annual DLV Internal Marketing
• Coordinate Internal Marketing Efforts with Director of Virtual Operations
• Management of DLV Patient Products & Services (Care Credit, in-house financing, etc.)
• Driving Excellence in Patient Satisfaction Surveys & Communicating Results
• Tactical Inventory Management of Service Offerings
• Patient Referrals
• Business to Business Opportunities
• Patient Counseling
• Patient Portal
• Obtains, manages, and maintains a strong knowledge of Dougherty Laser Vision surgical products
• Oversee execution of consultation days through collaboration efforts with sales team
• Financial Metrics: Year over year patient referral growth- must meet or exceed growth objectives
• Oversee Consultation Day Marketing and Event Calendar
• Database management

Qualifications

• Sales experience, cold calling/ outbound calling strong skills.
• Excellent written and verbal interpersonal skills; including the ability to interact with people at all levels of the organization including the executive leadership team is required.
• Excellent customer service skills.
• Comfortable working with Microsoft Office programs.
• Basic computer operating skills.

Screening Criteria

• MUST HAVE STABLE EMPLOYMENT HISTORY
• Min of 2 years experience in Customer Service handling inbound/outbound calls
• Must have a sales experience.