Systems Administrator

Responsibilities

• Provide IT support for technical issues related to Microsoft’s core business applications and operating systems.
• Mange client backups, disaster recovery, and business continuity solutions.
• Manage client server and workstation patching through both automation and manual intervention.
• Manager services for Microsoft-related technologies, including Microsoft 365, Windows Server, and Office applications.
• Offer technical services and support at the network level, encompassing WAN and LAN connectivity, routers, firewalls, and security.
• Implement and support remote access solutions, such as VPN and Remote Desktop Services.
• Maintain accurate client documentation.
• Communicate with clients as needed, keeping them informed about incident progress and upcoming change requests or agreed-upon outages.
• Maintain an in-depth knowledge of technology products and services relevant to our client base, covering hardware, software, and Nucleus services.
• Actively participate in routine meetings with the support teams.
• Identify client trends and escalate issues as necessary.

Qualifications

• Advanced understanding of backup solutions, including Veeam, Azure, and Datto.
• Proficient in Microsoft-related technologies, such as Microsoft 365, Windows Server, and Office.
• Strong knowledge of operating systems, business applications, printing systems, and network systems.
• Ability to diagnose and troubleshoot technical issues effectively.
• Clear and coherent in both written and verbal communication skills, including telephony, active listening, and customer care for providing exceptional client support.
• Ability to match resources to technical issues appropriately.
• Understanding of all key IT services provided by the organization to support clients effectively.
• Ability to work effectively in a collaborative team environment.
• Ability to multi-task and adapt to changes effectively.
• Knowledge with “Veeam” software/application.

Screening Criteria

• Bachelor’s degree in a related field.
• Minimum of three (3) years of experience as IT Support Specialist or a similar role including working with Microsoft’s core business applications and operating systems.
• Must have a stable employment history.
• Must have a “Veeam” software/application experience