Automation Engineer

The Automation Engineer will be responsible for designing, building, and maintaining automated workflows to streamline processes, increase efficiency, and ensure consistent service delivery.

Responsibilities

• Help develop and refine our overall automation strategy, establishing processes for sourcing, vetting, and prioritizing new automations and consistently communicating on program status and value delivered.
• Collaborate with internal stakeholders to identify repetitive manual processes, gather requirements for new automations, and ensure sufficient process documentation prior to beginning automation work.
• Design and build automated workflows using our automation platform Rewst. Promote reusability and consistency by building a library of DRY functions that can be used across multiple workflows.
• Conduct thorough testing of new automated workflows to identify and resolve any bugs, errors, or performance issues. Ensure the reliability and stability of automated processes.
• Continuously monitor automated workflows to ensure they are running smoothly and efficiently. Perform regular maintenance and updates to keep automations up-to-date and optimized.
• Ensure that automations meet quality standards and comply with security and data privacy regulations.
• Provide training and support to team members and users who interact with workflows, forms, etc.
• Keep up to date with the latest automation technologies, trends, and best practices to enhance your skills and bring innovation to our automation process.

Qualifications

• Knowledgeable with the MSP market, including processes and tools (e.g., PSA, RMM, documentation).
• Strong technical acumen with a solid understanding of automation principles.
• Clear and coherent in both written and verbal communication skills to explain technical concepts to both technical and non-technical stakeholders.
• Strong problem-solving skills to identify opportunities for automation and creatively solve complex technical challenges.
• Willingness to continuously learn and adapt to new automation technologies, tools, and best practices.
• The ability to work collaboratively with cross-functional teams and stakeholders to gather requirements and implement automation solutions.
• Demonstrated commitment to reliability, attention to detail, and the ability to maintain automated processes effectively.

Screening Criteria

• MUST HAVE STABLE EMPLOYMENT HISTORY.
• Bachelor’s degree in computer science, information technology, or engineering.
• At least two (2) years of experience working in IT, System Administration, or related roles.