Project Coordinator

The Project Coordinator is responsible for managing the day-to-day activities for all open projects, ensuring tasks are completed, and the projects are moving along. The role is also responsible for audits for the sales team to provide service ability of services nationwide to our sales team.

Responsibilities

• Collaborate with sales, support, and accounting teams to gather client information.
• Conduct outreach to previous carriers to verify contractual obligations.
• Document all relevant notes within the business management platform (Utiliko).
• Run audits to assess service availability for potential clients.
• Understand telecom processes, especially porting numbers and ordering new services.
• Coordinate with partners for internet service orders.
• Answer calls/emails, scheduling installations with clients and technicians.
• Ensure timely delivery of ordered parts and confirm FOC (Firm Order Commitment) dates.
• Act as a liaison among internal teams and clients for project success.
• Attend on-boarding calls for knowledge transfer and relay information to the installation team.
• Coordinate with support to ensure proper number porting and correct service installations.
• Keep clients informed of upcoming installation dates and manage service transitions.
• Confirm disconnect of previous services and initiate billing for new services.
• Coordinate with accounting to set up client billing in Utiliko.
• Disconnect previous client accounts after successful installations.
• Maintain client communication during the first 90 days, serving as the primary contact.
• Hand off clients to the support team after the initial period.
• Document all responsibilities and create training materials.
• Develop training videos and workflows for increased efficiency.
• Contribute to the training of new Project Coordinators when required.

Qualifications

• Basic software proficiency in Email, Google Docs, Online Search, and Windows shortcuts.
• Familiarity with communication tools like Skype, Zoom, DialPad, or similar platforms.
• Strong organizational abilities to manage multiple tasks, projects, and deadlines concurrently.
• Self-starter with out-of-the-box thinking and strong problem-solving capabilities.
• Capable of working under pressure, maintaining organization, and seeking solutions proactively.
• Persistence in finding solutions when faced with obstacles, avoiding task abandonment.
• Proficient in managing remote installations of internet and VoIP services.
• Clear and coherent in both written and verbal communication skills for effective collaboration and coordination among teams and clients.
• Ability to analyze information, identify issues, and implement solutions.
• Demonstrates strong organizational skills, preparing thoroughly for meetings and tasks to optimize available time.
• Understands workflow and processes, actively seeking opportunities for improvement to enhance efficiency for all stakeholders.

Screening Criteria

• Bachelor’s degree in business administration or a related field.
• At least (3) years of experience in administration, customer support, or project support/project management.
• Must have a stable employment history.
• Proficient English communication skills: As client staff is customer-facing, excellent communication is crucial.
• Strong English writing skills: Candidates should compose emails or messages without grammatical errors or run-on sentences.