Medical Records Specialist

The Medical Records Specialist reaches out to the medical facility over the phone to gather copies of medical records.

Responsibilities

• Verify that the medical facility has the necessary records for the patient and the specified dates required by the insurance company.
• Confirm the practice location and treatment history of the patient if records from a specific physician are requested.
• Identify and contact the appropriate location where medical records are processed.
• Ensure that the facility acknowledges the request for records, and if not received, transmit the request via fax or email.
• Discuss and settle fees required by the facility to cover the cost of copying records.
• Request the return of records through uploading to our portal/website, email, fax, or mail.
• Maintain ongoing communication with the facility to facilitate the timely progression of the request until records are received.

Qualifications

• Ability to request and fulfill a high volume of medical record requests.
• Exceptional attention to detail and organizational abilities
• Have high energy, be a self starter, great teammate and ready to roll up your sleeves to get things done.
• Possess a strong work ethic and commitment to improving patients’ lives.
• Be flexible and adaptable with a drive to go above and beyond.
• Enjoys problem solving in a dynamic, fast paced, team based and rapidly changing environment.
• Can support PST hours.

Screening Criteria

• At least 1 year of work experience in doing outbound or inbound calls.
• Must have a stable employment history.
• Strong verbal and written communication skills
• Good phone etiquette