Responsibilities
- Provide technical, billing and general support to all of our customers
- Be the liaison between multiple departments in order to find solutions
- Follow issues through to completion
- Develop processes and bring recommendations to management team improve customer service
- Track and analyze customer service issues and communicate recommendations and updates to all other departments
Qualifications
- World-class customer service skills
- Ability to manage a large flow of work independently
- Ability to work in a fast paced, dynamic environment
- Ability to multi-task and prioritize
- Very strong communication skills, both verbal and written (can speak clearly, spontaneous, organize thoughts clearly in english language)
- Competency in Microsoft Office and the ability to learn new software
- A positive attitude and the ability to take direction well
Screening Criteria
- Must have stable employment history.
- Must have worked 2 years in the customer service industry.
Job Category: Admin and Customer Support
Job Location: Site/WFH Hybrid