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ServiceNow Engineer

The ServiceNow Engineer will play a pivotal role in delivering top-notch ServiceNow solutions that resonate with our clients’ business needs and strategies. This role demands a harmonious blend of technical excellence in ServiceNow, consulting prowess, and a dedication to delivering client-centric solutions.

Responsibilities

  • Design, develop, and tailor ServiceNow solutions to fit specific client requirements, ensuring technical excellence and business alignment.
  • Engage clients to deeply understand their business processes, translating needs into effective and scalable ServiceNow implementations.
  • Customize ServiceNow applications, overseeing the deployment of new applications and modules to enhance business operations.
  • Lead workshops and training sessions for clients, driving the adoption of ServiceNow functionalities within their organizations.
  • Ensure seamless integration of ServiceNow solutions with existing business systems, collaborating closely with project teams.
  • Remain up-to-date with ServiceNow’s latest features and updates, applying this knowledge to innovate and enhance solutions.
  • Participate in project planning, providing accurate estimates for the deployment and integration of ServiceNow solutions.
  • Champion the continuous improvement of our ServiceNow service offerings through the adoption of best practices and process optimizations.
  • Collaborate with cross-functional teams to ensure the successful delivery of consulting services.

Qualifications

  • Experience working within Agile/Scrum project management methodologies.
  • Certified System Administration and one or more core ServiceNow certifications: Application Developer (CAD), IT Service Management (ITSM), Customer Service Management (CSM), HR Service Delivery (HRSD), Field Service Mangement (FSM), IT Operations Management (ITOM), and Asset Management (Hardware, HAM and Software (SAM)
  • Strong analytical and problem-solving capabilities, with a flair for creating innovative solutions.
  • Clear and coherent in both written and verbal communication skills to convey complex technical details to a non-technical audience, ensuring clear understanding across stakeholders.
  • Proven leadership skills, with experience in guiding and mentoring junior team members.
  • Strong sense of curiosity and a continuous desire for personal and professional growth, keeping abreast of the latest trends and developments in ServiceNow, Microsoft and related technologies.
  • Demonstrated initiative and self-drive, actively seeking out new challenges and opportunities for improvement without direct supervision.
  • Ability to independently manage and prioritize tasks, showcasing self-sufficiency and a proactive approach to problem-solving.
  • A commitment to excellent customer service, understanding and anticipating the needs of both internal and external customers.

Screening Criteria

  • Bachelor’s degree in computer science, information technology, a related discipline, or relevant job experience.
  • Three (3) to five (5) years of experience developing, creating, and handling ServiceNowinterface dashboards.
  • Must have a stable employment history.
Job Location: WFH Permanent

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