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Senior Healthcare Support Specialist

Responsibilities

  • Prepare patient charts before scheduled appointments, ensuring all necessary information is available for healthcare providers.
  • Assist healthcare providers by scribing real-time information during appointments or wound rounds via audio or Zoom calls, accurately documenting clinical information and treatment plans.
  • Take down real-time information during patient encounters, ensuring thorough and accurate documentation of pertinent clinical details.
  • Provide support in patient registration and scheduling, ensuring all necessary administrative tasks are completed efficiently.
  • Maintain confidentiality and adhere to HIPAA and PHI requirements at all times.
  • Collaborate effectively with healthcare providers and other team members to ensure the delivery of high-quality patient care.

Qualifications

  • Experienced in scribing real-time information during the scheduled appointment or wound rounds via an audio or zoom call.
  • Typing speed of at least 40 words per minute (wpm).
  • Strong understanding of medical terminology and ability to accurately transcribe clinical information.
  • Understanding of HIPAA and PHI requirements.
  • Clear and coherent in both written and verbal communication skills, with the ability to work effectively with sensitive and confidential material.
  • Ability to work accurately and attend to details while responding to multiple work demands.
  • Ability and willingness to work with a diverse staff and patient population.
  • Strong problem-solving skills and a collaborative team player.
  • Handle multiple demands and work effectively in a fast-paced environment, demonstrating flexibility with schedules and training.
  • Work independently with minimal supervision, demonstrating strong problem-solving skills and attention to detail.
  • Communicate effectively in English, both orally and in writing, with a high level of comprehension and accuracy.
  • Demonstrate proficiency in MS Office Word, Excel, PowerPoint, Outlook, and Electronic Medical Records (EMR) systems.

Screening Criteria

  • At least one (1) year of experience using Electronic Medical Records and/or medical practice management systems.
  • Must have stable employment history
Location: Philippines
Job Category: Healthcare
Work Setup: Site Only