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IT Support Specialist


  • Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines
  • Creates user accounts using Active Directory
  • Performs laptop, desktop, printer and hardware set-up and configurations
  • Works with vendor support contacts to resolve technical problems with desktop computing equipment and software
  • Works with Help Desk and Operations staff as a level 2 resource to determine and resolve problems received from clients
  • Interact with numerous computer platforms in a multi-layered client server environment
  • Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems
  • Trains and orients new employees on use of hardware and software
  • Recommends and / or performs upgrades on systems to ensure longevity
  • Works with the accounting department to purchase hardware and software
  • Manage PC setup and deployment for new employees using standard hardware, images and software
  • Assesses functional needs to determine specifications for purchases
  • Orders computer supplies
  • Assists in maintaining LAN/WAN, firewall, wireless routers, IP addressing, cables and switches


  • Must be a graduate of any IT-related courses in Information Technology, Computer Engineering, Computer Science or related field
  • Must be a team player but can also work alone
  • With good English communication skills and customer service skills
  • Has good attention to details, problem-solving, problem analysis, planning and organizing, adaptable
  • With at least 1-2years experience of relevant technical experience
  • Extensive experience supporting end users in a geographically-disperse, Microsoft-centric client-server environment
  • Detailed knowledge of support-oriented tools and technologies, including incident/ticket management systems, remote support tools, and software deployment/distribution systems
  • Solid working knowledge of current IT technologies across a wide variety of areas
  • Basic understanding of infrastructure technology including networking, desktop operating systems, network printers, and VoIP phones
  • Knowledge and skills of Microsoft Windows 2010, Wi-Fi troubleshooting, Office 365 Suite, and intermediate knowledge in networking

Screening Criteria

Job Category: IT & Development
Job Location: Site Only

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