Responsibilities
- Reach out to company representatives (HR or other contacts) to obtain information to complete verifications.
- Creatively solve problems to complete verifications within designated time frames.
- Build professional relationships through various communication channels (phone, email, chat, online forms, fax) with clients and internal teams.
- Manage multiple tasks simultaneously and navigate through different systems for an efficient workflow.
- Self-manage the pipeline of verification inquiries and workload according to incoming request volume.
- Understand the nuances of income and employment verification to continually present solutions to improve the process or identify bottlenecks.
- Maintain confidentiality and security of sensitive information throughout the verification process.
- Collaborate with other departments to enhance verification workflows and customer satisfaction.
- Stay updated on industry regulations and standards related to verification procedures.
- Provide support and assistance to clients and colleagues regarding verification inquiries and issues.
Qualifications
- Possess a track record of delivering high-quality work and achieving positive outcomes in previous roles.
- Understands the importance of safeguarding information and adhere to security protocols rigorously.
- Ability to manage multiple tasks simultaneously to prioritize tasks effectively and meet deadlines consistently.
- Proactively seeks opportunities to enhance efficiency and effectiveness within the verification process.
- High standard of organization, accuracy, and precision in verification processes while maintaining a fast-paced workflow.
- Exhibits adaptability and resilience in response to evolving challenges demonstrating a strong work ethic and commitment to achieving results.
- Possess strong analytical skills and the ability to think critically to solve complex problems.
Screening Criteria
- Highschool diploma or equivalent combination of education and related work experience.
- At least one (1) to (2) years of experience in previous roles with a demonstrated track record of staying with companies.
- Must have stable employment history.
